Terms and Conditions
Full Terms & Conditions are given below. However, in short, we aim to offer a quality service with quality products. If you're not happy, then we're not happy. If you purchase anything that you are not totally satisfied with, just return it within 14 days in the same condition you received it, for a full refund. This does not apply to larger equipment which may be subject to a 5% restocking fee.
Information for Registered Customers and instructions on How to Shop on this Site are given on the Customer Information screen.
The following terms and conditions apply to all transactions on Restormate.co.uk. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within mainland UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.
DESCRIPTION OF GOODS
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Detailed specifications are available on request.
PRICES & TAX
Unless otherwise shown the price stated for the goods excludes VAT and delivery. These additions are made at the checkout page and are clearly shown before you reach the point of submitting your order. The shipping/delivery charges are for the United Kingdom mainland only and export shipping charges are available upon application. Deliveries to certain remote destinations within the UK (i.e. Highlands, Islands and parts of Wales) may be subject to a supplement charge. We recommend that you contact us to obtain a price before you place an order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside the EU no VAT will be charged, however, import duties may be payable on receipt of the goods. You will be liable for any import duties levied.
In the majority of cases a Courier will be used to deliver your order. Courier deliveries are 'Next Working Day' as long as the order is received by us before 2pm. We can also deliver on a Saturday, or timed AM - please contact us for details. We will always send you an email confirming dispatch of your order and the method by which it has been sent. If your order is sent via Courier, the email will contain the consignment details including the number of parcels in your order and the consignment number. A link will also be given to the Courier website where you can Track your order. If, when the Courier calls, no one is available to accept the parcel, the Courier will automatically attempt to leave the parcel with a Neighbour (signature will be obtained). The Courier usually leaves a Card through the door, informing you that delivery has been attempted. A second attempt will be made by the Courier (usually the next day). If this attempt is unsuccessful for the same reason then a further charge may be incurred to get the parcel delivered on the third attempt. Alternatively, the parcel can be collected by you from the local delivery depot (you will need the Consignment Number and proof of ID). Please note that should you give leave safe instructions, or you enter these instructions via the DHL website (after an unsuccessful delivery attempt has been made), then you do so at your own risk - we cannot take responsibility for any items that have been left as instructed then end up being stolen or going missing. DHL have GPS tracking devices fitted to all vehicles so they can check that the driver was actually at the property. In the event that a parcel is returned to us due to unsuccessful delivery attempts, and non-payment of re-scheduled delivery or non-collection, then the charge that is incurred by us for the parcel's return will be passed onto the customer and deducted from the refund.
Please note that our Courier Charge of £8.50 + VAT and Free Delivery if orders are above £90 net of VAT only covers orders being dispatched to mainland UK excluding Highlands and Islands. Please contact us before placing an order if orders are being dispatched to the following Post Codes: AB31-AB38, AB40-AB56, BT, IM, IV, KA, KW1-KW14, PA20-PA78, PH4-PH50, HS, ZE.
METHODS OF PAYMENT
We accept most major credit and debit cards for online purchases through WorldPay. As such, you can be guaranteed a safe and secure transation. You may also pay by cheque although we cannot despatch the goods until payment has been cleared which can take at least 3 days from receipt of cheque. All payments are made to "Restormate".
AVAILABILITY OF GOODS
All products are subject to availability and may be withdrawn at any time. We offer no absolute guarantee of availability and this website does not constitute an offer for sale. Upon receipt of your order we will contact you, either by telephone or email, to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available.
Delivery of goods in stock will normally take 1-2 working days. However, sometimes due to stock unavailability the delivery can be longer than this. If this is so, Restormate will contact you and agree a delivery date. Goods are also available for collection from our Depot. This requires prior arrangement.
Craftex Machines will be delivered next working day, provided the order is processed by ourselves prior to 14:00 hours. There may be occasions where this may not be possible due to circumstances beyond our control (i.e. telecommunications faults etc). Wherever possible, if problems arise, we will endeavour to process the order as normal and will contact you to advise of any delay.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature (unless a "safe place" to leave the parcel has been agreed - see Courier above). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If goods arrive in a damaged condition, it is your responsibility to contact us within 7 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note and also to check for any transit damage prior to signing the consigment note. Please note that we use national Courier companies to send orders via Next Working Day delivery. As such, once it leaves our premises we have no control and possible delays may occur. The vast majority of our parcels do arrive Next Working Day but, should a delay occur, we will do our utmost to find out exactly what has happened and to resolve the situation. Restormate do not accept any responsibilty for any loss of earnings caused by delivery delays.
All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of at least 12 months.
CANCELLATION OF ORDERS
The placement of an order confirms your acceptance that we have up to 14 days to despatch your goods from cleared payment. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
All goods are sold under our guarantee that they are operated in accordance to the manufacturers specifications. If the goods are found to be faulty, you may return the goods to our depot (at your expense) and receive either repairs to the equipment or replacement goods (return to you will be at our expense). This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance of consumables (plug fuses, cables, etc), cosmetic damage is not covered. This does not affect any statutory rights that you may have.
Goods will remain the property of Restormate until such time as full payment has been received and cleared.
Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. English Law will apply to any disputes or payment defaults.
South Nelson Industrial Estate
Tel: 01670 590099
Fax: 01670 898670